Frequently asked questions

Yes. Notifying by email is legal: art. 8 of Ley 2213 de 2022 allows the personal notification to be made by sending the court order as a data message to the recipient's electronic address, with a sworn statement about where the address came from. The Civil Chamber of the Corte Suprema de Justicia applies it that way in rulings STC16733-2022 (there is freedom of proof, and the acceptance recorded by the mail server is a valid acknowledgement) and STC8435-2023 (the notification is complete two business days after sending). Notificado sends the notification that way and keeps the proof of sending and delivery. The validity of each notification is for the judge of the case to decide.

Art. 8 of Ley 2213 de 2022 provides for the personal notification by sending the court order as a data message to the electronic address of the person to be notified, with the oath on that address, how it was obtained and its evidence, and states that systems confirming the receipt of emails may be implemented or used (inc. 4). The Corte Suprema de Justicia has held that the legislature imposed no fixed means of proving receipt (STC16733-2022) and that a judge may not demand a proof of delivery or an acuse de recibo on pain of desistimiento tácito (STC8435-2023).

When the CGP calls for it (arts. 291 and 292)

Yes: the service was reviewed by a Colombian lawyer (October 2026). Notificado does not give legal advice and is not a law firm. The validity of each notification is for the judge of the case to decide.

Art. 8 of Ley 2213 de 2022 allows the personal notification to be made by sending the court order as a data message to the electronic address provided by the interested party, with a sworn statement about where it came from. In a labour case whose claim was filed on or after 2 April 2026, article 209 of Ley 2452 de 2025 governs, and in administrative litigation, article 199 of the CPACA. The validity of each notification is for the judge of the case to decide. General information, not legal advice.

Is notification by email valid?

Notificado carries out the personal notification by data message of article 8 of Ley 2213 de 2022, and the message cites that law. In a labour case whose claim was filed on or after 2 April 2026, that notification is governed by article 209 of Ley 2452 de 2025: the panel warns you before sending, and it is worth confirming the law the court order cites. Administrative litigation follows article 199 of the CPACA, amended by Ley 2080 de 2021, with its own rules, to which Notificado does not adapt the message. General information, not legal advice.

No. They are a separate regime from article 8, with their own requirements, and the Supreme Court has warned they must not be mixed (STC7684-2021, STC11127-2022). Notificado carries out only the personal notification by data message of article 8 of Ley 2213 de 2022.

A PDF with an electronic signature (PAdES) summarising the send: recipient, documents with their SHA-256 fingerprint, delivery events in legal time and UTC, and timestamps. It carries a QR code so anyone can verify it is authentic.

VENOMTECH S.A.S., which operates Notificado, signs every constancia with an electronic signature (PAdES) made with its own key, whose SHA-256 fingerprint is published in the evidence method. The RFC 3161 timestamps are issued by FreeTSA and DigiCert, timestamp authorities independent of Notificado and of each other. The signature and each timestamp are checked without depending on our system, with OpenSSL.

We look up your cédula and your tarjeta profesional in the Registro Nacional de Abogados and send a code to the email address you give as the one on that registry (SIRNA): entering it proves you read it. What the automatic lookup does not confirm is reviewed by a person on the Notificado team, during business hours. We email you when it is approved or, if something does not match, what to correct. Until it is approved you cannot send notifications, and every week we look up the registry again: if the card stops being in good standing, sending stops.

We keep the response of the recipient's mail server when it accepted the message, with the time and, when the provider reports it, its IP address, plus downloads and the acknowledgement of receipt if any. Everything sits in an event chain that cannot be altered unnoticed, and in a package an expert can verify without our system.

No. Some mail services open images automatically. That is why we always show an open as an indicio, never as proof of reading. The proof is server delivery, downloads and the acknowledgement of receipt.

By scanning the QR code or entering the code on our verification page, or offline with the evidence package and standard tools such as OpenSSL. The full method is published.

At least ten years from when it is created, in write-once storage: during that time nobody can delete or change it, not even us. A request to erase personal data does not reach the evidence during that time, because it must be kept to meet legal and contractual obligations, among them the proof of the notification in the proceeding (Decreto 1377 de 2013, art. 11); all other data follows the data processing policy. As a proceeding can last longer, download and keep the evidence package (.zip): it verifies offline.

Yes. A notification can have several recipients: each gets their own message and their own link, has their own evidence, and uses one credit.

You will see it in the recipient's tracking, with the mail server's response. A bounced notification is never shown as delivered.

Up to 6 MB in total per notification as attachments, as PDF, PNG or JPEG. If your documents are larger, compress the PDFs or split them across more than one notification. When the send wizard offers it, a file that does not fit as an attachment, of up to 2 GB, can be sent by download link: the message lists it with its size and SHA-256 fingerprint, and the recipient downloads it from their individual link. It costs one additional credit for each 10 MB or part of it, per recipient, and requires a payment method on file and paid credits.

Then they cannot be notified under article 8: it requires an electronic address that you state under oath is the one that person uses, and saying how you obtained it. Parágrafo 2 of that article lets you ask the judge to request the address from public or private entities. Without an address, personal notification follows articles 291 and 292 of the CGP, which Notificado does not carry out.

Prepaid packs from COP 800 + VAT per recipient, valid for 12 months. Verify your tarjeta profesional and your firm gets up to 10 trial sends, one per recipient, valid for 90 days: once per person, in the first of your firms that has not had a trial yet.

The constancia is issued once every recipient's mail server has answered, not business days later. Each recipient costs between COP 800 and COP 1,290 + VAT depending on the pack. And proof of content does not depend on comparing paper copies: each document has a timestamped SHA-256 fingerprint.

Is certified mail mandatory?

You keep signing in, reading your notifications and downloading your constancias and evidence packages. To make new sends, buy a prepaid pack, from COP 800 + VAT per recipient, valid for 12 months.

Yes. The site and the panel are in Spanish and English. Constancias and evidence are always issued in Spanish, because they are meant for a Colombian court.

Yes, and anyone with a Colombian ID or NIT, a RUT and a bank account in Colombia can join: you do not need to be a lawyer or a Notificado customer. If you refer Notificado to other firms, the program pays 20% of what they pay, before VAT, for 12 months from their first payment. The full conditions are on the program page.

See the affiliate program

Yes, over MCP. Claude, ChatGPT, Cursor and other clients connect to your account by signing in (OAuth) or with a token you issue under Account → API, with the scopes you choose. ChatGPT connects by sign-in only, on its Business, Enterprise and Edu plans.

No. It can prepare the draft and request the send, but adding the recipients and confirming the send are yours to do, in the panel.

We process it on behalf of the lawyer, who is the controller, and only for the notification and its proof, under Ley 1581 de 2012. The verification page never shows the recipient's personal data.

In write-once storage (Amazon S3 with Object Lock in compliance mode) for at least ten years, with encryption in transit (TLS) and Amazon S3's encryption at rest.

Write to seguridad@notificado.co with the steps to reproduce it. The security page explains how we handle it.