FAQ
Frequently asked questions
What lawyers usually ask before their first electronic notification.
Is personal notification by email valid?
Art. 8 of Ley 2213 de 2022 allows personal notification by sending the court order as a data message to the electronic address provided by the interested party, with the sworn statement about where it came from. The validity of each notification is for the judge of the case to decide.
What is the constancia de entrega?
A digitally signed PDF summarising the send: recipient, documents with their SHA-256 fingerprint, delivery events in legal time and UTC, and timestamps. It carries a QR code so anyone can verify it is authentic.
What if the defendant says they never got the email?
We keep the response of the recipient's mail server when it accepted the message, with its IP address and time, plus downloads and the acknowledgement of receipt if any. Everything sits in an event chain that cannot be altered unnoticed, and in a package an expert can verify without our system.
Does knowing they opened the email prove they read it?
No. Some mail services open images automatically. That is why we always show an open as an indicio, never as proof of reading. The proof is server delivery, downloads and the acknowledgement of receipt.
Is Notificado a digital certification authority?
No. We provide electronic notification with proof of delivery, with standard timestamps (RFC 3161) from independent authorities and a digital signature on the constancia. If we ever offer a service through an accredited entity, we will say so explicitly.
How is it different from physical postal mail?
The proof is ready in minutes, not business days, the cost per recipient is much lower, and proof of content does not depend on comparing paper copies: each document has a timestamped SHA-256 fingerprint.
How much does it cost?
Prepaid packs from COP 800 + VAT per recipient, valid for 12 months. Verify your tarjeta profesional and get 50 free notifications, valid for 90 days.
How does a judge or an expert verify the constancia?
By scanning the QR code or entering the code on our verification page, or offline with the evidence package and standard tools such as OpenSSL. The full method is published.
How long do you keep the evidence?
Ten years, in write-once storage: during that time nobody can delete or change it, not even us.
What happens to the recipient's personal data?
We process it on behalf of the lawyer, who is the controller, and only for the notification and its proof, under Ley 1581 de 2012. The verification page never shows the recipient's personal data.
Can I serve several defendants at once?
Yes. A notification can have several recipients: each gets their own message and their own link, has their own evidence, and uses one credit.
What if the email bounces?
You will see it in the recipient's tracking, with the mail server's response. A bounced notification is never shown as delivered.
How large can the documents be?
Up to 20 MB in total per notification, as PDF, PNG or JPEG.
Can I use Notificado in English?
Yes. The site and the panel are in Spanish and English. Constancias and evidence are always issued in Spanish, because they are meant for a Colombian court.
Can I connect my AI assistant?
Yes, over MCP. Claude, Cursor and other clients connect with a token you issue under Account → API, with the scopes you choose.
Can an assistant send a notification without me?
No. It can prepare the draft and request the send, but adding the recipients and confirming the send are yours to do, in the panel.
Where is the evidence stored?
In write-once storage (Amazon S3 with Object Lock in compliance mode) for ten years, encrypted in transit and at rest.
How do I report a security issue?
Write to admin@notificado.co with the steps to reproduce it. The security page explains how we handle it.
Another question?
Read the full evidence method, or sign up, verify your tarjeta profesional and get 50 free notifications.