Terms of service

Notificado provides lawyers and firms with electronic notification with proof of delivery: sending data messages, recording delivery events and keeping the evidence, following the published evidence method. The service is operated by VENOMTECH S.A.S., a Colombian company with NIT 901.991.367-7 (email admin@notificado.co, phone +57 333 227 3151).

Lawyers with a current tarjeta profesional and the firms or offices they work for. We may verify the tarjeta profesional and suspend accounts whose information is not truthful.

• The accuracy of the recipient's electronic address and of the statement about where it came from (art. 8, par. 2, Ley 2213 de 2022).
• The content of the messages and documents you send.
• Using the service only for lawful purposes and for notifications within your professional practice.
• Keeping your access credentials safe.

We send the message, record the delivery events and keep the evidence according to the current evidence method. We do not guarantee the recipient reads the message: an open is only an indicio. The constancia is not issued by an accredited digital certification authority nor by a postal operator, and Notificado does not give legal advice. The validity of each notification is for the judge to decide.

When we approve a lawyer's tarjeta profesional verification, we credit 10 trial credits, which expire 90 days after the approval. The trial is given once per person, in the first of that lawyer's firms or offices that has not had one yet, and each firm or office gets one trial only, however many lawyers it has. The trial does not oblige you to buy.

• Trial credits have no cash value: they are not sold, not refunded in money and not transferred to another firm.
• We may change the amount or the term of the trial for new accounts. Credits already granted keep their amount and their expiry.
• A notification sent with trial credits has the same evidence, the same retention and the same backing as any other.
• When your credits run out or expire, you can still sign in and download your constancias and evidence packages. To send again you need a pack or a plan.

One credit is used per recipient, whether it is a trial credit, a pack credit or a plan credit.

• Recipients not sent: if the mail service refuses a recipient and the message is not sent to them, their credit is returned automatically.
• Our failures: if a send fails for a reason attributable to Notificado, we return the credits and, if they were paid for and you ask, their value.

Credits are bought in prepaid packs or come with a plan (next section). Packs are paid in advance, online, through our payment gateway, at the prices published on the pricing page. Before you pay we show you the price with VAT included and the validity term.

• Crediting: a pack's credits are credited when the gateway approves the payment. A declined or voided payment credits nothing.
• Validity: a pack's credits expire 12 months after the payment is approved, at the end of that day, Colombia time.
• Electronic invoice: for every approved payment we issue, through our invoicing provider, the DIAN electronic sales invoice, in the name of the billing details you give when paying or to consumidor final, if you choose so. The invoice carries the details recorded when you paid: a later change to your details does not alter it. You can download it under Billing.
• Withdrawal: you may withdraw from the online purchase of a pack you have not used at all within 5 business days of the purchase, by writing to facturacion@notificado.co. We refund what you paid within 15 calendar days, to the same payment method or to another one you prefer. It does not apply to a pack already partly used, because the service began with your agreement.
• Refunds: when we refund a payment, we take back the unused credits that payment granted, in proportion to what is refunded, and we issue the corresponding electronic credit note.
• Used or expired credits are not refunded.

These rules apply without prejudice to the rights of anyone who is a consumer under Ley 1480 de 2011.

A plan is a subscription that gives you, every month, an amount of credits and the number of users and the API access the pricing page states for that plan, at the price published there. It is paid monthly or yearly; the annual payment costs 10 months and covers 12.

• Plan credits: each month's credits expire when that month ends and do not carry over to the next. With annual payment they are credited month by month.
• Additional recipients: if your credits run out within a billing period, you can keep sending up to twice your plan's monthly credits. Each additional recipient is charged at the additional-recipient price published for your plan, plus VAT, when that period closes.
• Collection: the first period starts the day you subscribe and is charged at once; the credits arrive when the payment is approved. Each following period starts on the same day of the month (or of the year), renews automatically and is charged when it starts: to the card or Nequi account you registered for automatic payment or, if you chose to pay each period, through a payment link we email you.
• Payment not approved: if a period's charge is not approved, we try again, or send you the link again, 1, 3 and 7 days later. If none is approved, the plan ends. Credits already granted are kept until they expire.
• Changing plans: with monthly payment, moving to a larger plan applies at once and costs the difference in proportion to the time left in the period, with credits in the same proportion; moving to a smaller plan applies from the next period. With annual payment, the plan and the payment interval stay until the end of the paid year.
• Cancellation: you can cancel your plan whenever you want, under Billing, with no minimum term or penalty. The cancellation takes effect at the end of the period already paid: until then you keep the plan and its credits, and afterwards you are not charged again. Until the period ends, you can undo it.
• Annual payment: if you cancel an annual plan, you keep receiving each month's credits until the end of the paid year. We do not refund the part of the year you do not use, except on withdrawal.
• Price: each period is charged at the plan price in force when that period starts, and the price of a period already started does not change. If we change your plan's price, we will tell you by email at least 30 calendar days before the period it applies to, and you can cancel before it starts.
• Withdrawal: you may withdraw from the first purchase of a plan within 5 business days of the payment, if you have not used any of its credits, by writing to facturacion@notificado.co. We refund what you paid within 15 calendar days, take back the plan's credits and cancel the plan, with no further charges.
• Electronic invoice: every plan charge, including plan changes and additional recipients, carries its electronic invoice, as explained in the previous section.

A plan agreed by contract with your firm is governed by that contract where it provides otherwise. The rest of the previous section, including the Ley 1480 de 2011 reservation, applies to plans too.

A file that does not fit as an attachment can be sent by download link when that option is enabled for your firm, which requires a payment method on file. The message lists the file with its name, its size and its SHA-256 fingerprint, and each recipient downloads it from their individual link.

• Charge: besides the credit per recipient, one credit is used for each 10 MB or part of it of those files' total size, for each recipient. We show you the total before you send. Each file can be up to 2 GB.
• Paid credits: the charge for files is paid with credits from a pack or a plan. Trial credits pay the credit per recipient, but not this charge.
• Refunds: the charge covers keeping the file for the term stated in the section on keeping the evidence, and is not refunded once the notification has been sent. If the send fails, the credits of the charge are returned with the others, as the section on credits and payment states.
• Scanning and suspension: before allowing the send we scan each file for malware and may refuse it. We may suspend the delivery of a file already sent when it is used for phishing or fraud, contains malware, or an authority orders it. The suspension is recorded in the notification's evidence.

Whether delivering a document by link satisfies article 8 of Ley 2213 de 2022 is for the judge of the case to decide.

You may use the service from the API (/v1) and from AI assistants connected over MCP, with the tokens and connections issued under Account → API.

• Each token or connection acts with the scopes you choose and is attributed to your account: what is done with it is your responsibility. Keep it like a password and revoke it if it is exposed.
• No token or assistant sends a notification on its own: it can prepare one and ask for the send, but a person from your firm confirms the send in the panel.
• The usage limits published in the documentation apply. We may limit or suspend a token that puts the service or third parties at risk, and we will tell you.
• A change that would break a working integration ships as a new version of the API, announced first in its changelog, with the previous version available alongside.

The evidence of each notification is kept for at least 10 years from when it is created, in storage that does not allow deleting or modifying it, including after you close your account. It therefore cannot be deleted before that term ends, not even at your request or the recipient's. This is a condition of the service: without it the constancia would lose its value.

A file sent by download link is kept for 10 years from the send and then deleted, after notice to the firm. Its SHA-256 fingerprint remains in the notification's evidence.

A proceeding can outlast that term. Download and keep each notification's evidence package (.zip): it verifies offline, without depending on Notificado.

We aim to keep the service continuously available, but we are not liable for failures of the recipient's mail servers or for causes beyond our control.

If a constancia is challenged in a proceeding, on your request and at no cost we deliver the evidence package, a written technical explanation of its records and answers to what the court or an expert asks about them. This is an obligation of means: the validity of the notification is for the judge to decide, and we are not liable for that decision.

Our total liability to you for any claim related to the service is limited to the greater of two amounts: what you paid us in the 12 months before the event that gives rise to it, or one million Colombian pesos (COP 1.000.000). That minimum also applies if you have only used trial credits. We are not liable for lost profits or indirect damages. These limits do not apply in cases of wilful misconduct (dolo) or gross negligence (culpa grave), nor to obligations the law does not allow to be limited, such as personal data protection duties.

This section and the next two are the personal data transmission contract of article 25 of Decreto 1377 de 2013 (Decreto 1074 de 2015, art. 2.2.2.25.5.2) between you, or the firm or organisation on whose behalf you accept these terms, and VENOMTECH S.A.S. Whoever accepts on behalf of an organisation states that they have authority to bind it. As regards that data, these three sections prevail over the rest of the terms.

• Capacity of the parties: for the data of your notifications' recipients and of the other people who appear in the messages and documents you upload, you are the controller (responsable del tratamiento) and VENOMTECH S.A.S. is the processor (encargado) (Ley 1581 de 2012, art. 3). For the data of your account and your users, VENOMTECH S.A.S. is the controller, under the data processing policy.
• Data: the recipient's name and electronic address; the message's subject, body and documents; the evidence of how you obtained the address; the delivery events reported by mail servers, with their original record; and the IP address and browser recorded when the personal link is opened, documents are downloaded or receipt is acknowledged, always as indicios (indications).
• Sensitive data or data of minors: if the case documents contain them, you decide whether to include them and you answer for minimising them. We do not search for them, extract them or classify them.
• Sole purpose: freezing the message and computing its fingerprints, obtaining timestamps on those fingerprints, sending it, recording its events in an insert-only chain, issuing the constancia and the evidence package, allowing its public verification (which shows no more recipient data than necessary), keeping the evidence and giving technical support. We do not use that data for our own purposes: no advertising, profiling, sale or training of artificial intelligence models, and we do not combine it with other databases, except the technical list of addresses that bounced or complained, which only serves to avoid sending to them again.
• Instructions: your instructions are the notifications you draft, confirm and send, and your account settings. If an instruction seems to us contrary to law, we will tell you and may refrain from carrying it out until it is clarified. If the law or an authority requires us to process or hand over data differently, we will tell you first, unless the law or the authority forbids it.
• International transmission: the data is hosted in the United States, and timestamps are also requested from an authority in Germany, which receives fingerprints only. With this contract, that transmission does not require informing the data subject or asking for their consent (Decreto 1377 de 2013, art. 24).

You undertake to:

• Have a legal basis to process each recipient's data. In a judicial notification it is usually the court order that orders notice and articles 6 and 8 of Ley 2213 de 2022 (Ley 1581 de 2012, art. 10, lit. a).
• Give us only data that is accurate, complete and lawful to process, and tell us about corrections and pending complaints concerning it.
• Have your own data processing policy and handle, with our support, the queries and complaints of data subjects.

VENOMTECH S.A.S. undertakes to:

• Process the data only on your behalf and for the purpose described, following the principles of Ley 1581 de 2012, the processing policy you have set and what the data subjects, the law or the court order allow.
• Fulfil the processor's duties in article 18 of Ley 1581 de 2012; among them, guaranteeing the exercise of habeas data, keeping the data secure, updating what you report within 5 business days and maintaining an internal manual of policies and procedures.
• Keep it confidential: we do not disclose the data to third parties, except to the providers on the list, to an authority that lawfully orders it, or on your instruction. Only staff who need it to provide the service, give support or handle an incident can see that data. In the administrative console they sign in with two-step verification and according to their role, and every lookup is logged. This obligation stays in force for as long as we keep the data.
• Security: write-once storage for the evidence, an insert-only event chain checked every night, encryption in transit to the providers that receive personal data, separation of each organisation's data and backups, as described in the evidence method and the privacy policy.
• Providers: you authorise us to rely on the providers on the list published in the data processing policy (section Transfers and transmissions), with their country and their role. We require of them security and confidentiality obligations no weaker than this contract's, and we answer for them. Before adding a provider that processes personal data, or changing its country, we will notify you by email and on that list at least 15 calendar days in advance, except for a security or continuity emergency, in which case we will notify you as soon as possible. If you object on reasonable data protection grounds, you may end the service without penalty.

• Data subjects' requests: if a data subject files with us a query or complaint about data we process on your behalf, we forward it to you within 2 business days and tell the data subject so (Ley 1581 de 2012, art. 15). We give you, at no cost, the information you need to answer within the legal terms, and we mark the data as «reclamo en trámite» (complaint pending) within 2 business days of you telling us about a complaint.
• Security incidents: if an incident affects that data, we notify you without undue delay and no later than 24 hours after confirming it, by your account email and in the panel, with what is known of its nature, the data and data subjects affected, its likely consequences and the measures taken, and we complete the notice as we learn more. We report it to the Superintendencia de Industria y Comercio within 15 business days of detecting it and give you what you need for your own report. We do not alter or delete records or evidence to contain an incident.
• Evidence: it is kept under the section Keeping the evidence and is not deleted before that term ends, not even at a data subject's request. When a data subject asks for its deletion, you answer with the legal basis for keeping it (Decreto 1377 de 2013, art. 11) and we give you the supporting text.
• Verification: once a year, or after an incident or a request from the Superintendencia de Industria y Comercio, on your written request we give you the information that shows we comply with this contract: the internal manual, the description of the security measures and the list of providers.
• End of the engagement: if you close your account or end the service, we stop sending notifications on your behalf, and you can download your evidence packages for 90 calendar days from the closure. We then delete the data that is not evidence (drafts, uploaded documents that were never sent, operational logs) within the terms of the internal manual. The evidence is kept until its term ends and then deleted, unless the law or an authority requires keeping it longer.
• Duration: these obligations apply from when you accept these terms and for as long as we keep your data. Those on confidentiality, data subjects' requests, incidents and retention survive the closure of the account.

Each version of these terms has a version number and an effective date, shown at the top of this page. We record the version you accepted and we will ask you to accept again when material terms change. Earlier versions stay published from 2026-09-v3 on, unchanged except for the unconfirmed details each copy marks; we send the ones before that to anyone who asks at admin@notificado.co.

These terms are governed by Colombian law. If a dispute arises, we invite you to write to us first to try to settle it directly within the following 30 days. If it is not settled, the competent judges of the Republic of Colombia will hear it under the rules of the Código General del Proceso. Anyone who is a consumer also keeps the route before the Superintendencia de Industria y Comercio. These terms are published in Spanish and in English; if the two versions differ, the Spanish version prevails. Contact: admin@notificado.co, +57 333 227 3151.