A person answers you
Write to us if a send, a constancia or your account does not behave as you expect. The Notificado team answers during office hours, and cases with a term that runs out that day come first.
Channels
Use the channel that matches your case: it reaches the person who can solve it.
| Channel | What for | Hours | Response target | Contact |
|---|---|---|---|---|
| Support email | For any question or problem with sends, constancias, credits or your account. It stays in writing and you can attach screenshots. | Takes messages anytime; answered in business hours | First reply: target of 1 business day | soporte@notificado.co |
| Urgent: a term runs out today | Call us during office hours. Outside them, write to the support email with "Urgente" and the radicado in the subject: we handle it first. | Monday to Friday, 8:00 to 18:00 (Colombia time), except holidays | Handled first | +57 333 227 3151 |
| Personal data | Requests and complaints about your data (Ley 1581 de 2012): use the form or write to privacidad@notificado.co. | Takes messages anytime; answered in business hours | The terms set by Ley 1581 de 2012 | Make a request |
| Report a vulnerability | If you found a security flaw, report it privately. We answer every report. | Takes messages anytime; answered in business hours | A reply to every report | How to report it |
Hours
Monday to Friday, 8:00 to 18:00, Colombian time (America/Bogota), except public holidays.
Messages that arrive outside those hours are answered when the next business day opens. Sends, evidence and constancia verification work around the clock.
Response times
Our target is to give you a first reply within 1 business day of receiving your message, during the hours above. It is a target, not a guarantee, and it is the same for every account during the launch.
Cases with a court term that runs out that day always come first.
We do not publish an availability percentage: we will once we have at least 90 days of measurements. The service status page shows the incidents we publish and the automatic checks of the database and of constancia signing.
What to include in your message
- The case's radicado (23 digits), if the problem concerns a case.
- The notification identifier: the end of its page's address in the panel (/notificaciones/…).
- The recipient affected and, if the page shows one, the error code.
- What you were trying to do and what happened, with the approximate time.
- A screenshot, if it helps.
We will never ask for your password or your verification codes. Do not send them to anyone, us included.
Report a problem
Opens an email to support with a template to fill in: the section, the radicado, what you expected and what happened. In the panel, the "Report a problem" link in the footer already includes your firm and the section.
Before you write
Answers to the questions we get most.
- If your lawyer verification was not approved
An automatic attempt that did not match, a rejection by the team, a withdrawn approval or paused sends: where to read the reason and how to fix it.
- The recipient says it never arrived
What the evidence shows, what to check with the recipient, and what to do if it really did not arrive.
- When an email bounces
What a bounce means, what happens to the credit, and how to re-issue the notification to another address of the same person.
- Filing the constancia with the memorial
How to generate the memorial to the court from the notification, and how to attach the constancia without changing its hash.
- Changing the firm's owner
How to hand the firm's administration to someone else without losing cases, notifications or evidence.
- Refunds and credits returned
When a credit comes back automatically, when a purchase can be withdrawn, and how to ask for a refund.