If your lawyer verification was not approved
An automatic attempt that did not match, a rejection by the team, a withdrawn approval or paused sends: where to read the reason and how to fix it.
Updated:
Your verification is compared with the national lawyer registry (see How we verify that you are a lawyer). When something cannot be approved, Account → Verification (/cuenta/verificacion) tells you what happened and what you can do. There are four cases.
An automatic attempt did not match
The page shows the attempt with its reason and how many of the three automatic attempts you have left. The possible reasons:
| Reason | What to do |
|---|---|
| The name does not match the registry | Type it as it appears on the constancia de vigencia (certificate of good standing), with both surnames. Accents and capitals do not matter. |
| The cédula or the card number does not match | Check the digits and the document type. Dots are fine. |
| The registry does not find that document | Check the document type (cédula de ciudadanía, cédula de extranjería or PPT) and the number. |
| The registration or the card is not vigente (in good standing) | Resolve that with the Consejo Superior de la Judicatura first, then try again. |
| The uploaded document does not match what you typed | Upload the constancia de vigencia of your own card, whole and legible. |
Fix what the reason names and submit again. If the Rama Judicial registry did not answer, the attempt is not counted: we ask it again automatically, or the document you uploaded takes its place if it names you (see If the registry does not answer). After the third attempt without a match, a person on the team reviews the verification: you only need to wait for their answer.
The team rejected it
You receive an email "No pudimos aprobar su verificación como abogado en Notificado" (We could not approve your lawyer verification) with the reason, written by the reviewer, and the page shows the same reason with the form under it, holding what you sent last time. Fix what it names and choose Submit again. The earlier rejection is not deleted: it stays in the history, next to the new submission.
The team withdrew an approval
The page shows the reason and the form. Fix what it names and submit again: until it is approved again you cannot send in any firm.
Sends are paused
We look you up in the registry again every week. Your sends are paused in all your firms if the registry did not show you registered and vigente in two lookups in a row, or if it stated a suspension, an exclusion or a sanction. A person on the team reviews the pause and can lift it. Your drafts are kept. If the registry is wrong or you have already resolved it, write to us from /soporte.
If you disagree
You do not need to write to us to correct it: submitting the form again is enough. If you have questions or disagree with the reason, reply to the email or write to support from /soporte with your name, your tarjeta profesional number and what you want us to look at again. Meanwhile you can prepare drafts and ask a verified lawyer at the firm to approve them: only your own sending waits for the verification.