Skip to content
Notificado
Menu
Create account

Sign in with two-step verification

How to turn on two-step verification, how signing in works on two screens (password, then code) and what to do if you lose your phone.

Updated:

Two-step verification protects your account with more than the password: when you sign in, Notificado also asks for a 6-digit code from an authenticator app on your phone (Google Authenticator, Microsoft Authenticator, 1Password or another). Someone who knows your password cannot get in without that phone or your recovery codes.

Turn it on

  1. Open Account → Security (/cuenta/seguridad), section Two-step verification.
  2. In your authenticator app choose "Add account" and scan the QR code. If you cannot scan it, type the key shown below it by hand (type: time-based).
  3. Type the 6-digit code the app shows and choose Turn on two-step verification.
  4. Save your recovery codes away from this computer and choose I have saved them. They are shown only once, and each one works once to sign in if you lose your phone.

An owner can require it of every member of the firm from the same page. Anyone without it is asked to set it up at their next sign-in.

How signing in works

Signing in takes two screens:

  1. At /login type your email and password, as always.
  2. If the password is correct, the next page asks for the code alone: the 6 digits your app shows at that moment, or one of your recovery codes. It does not ask for the password again.

Signing in with Google works the same way: after you choose your Google account, a screen just like it asks for the code.

A few details:

  • The code screen expires after 15 minutes and works once. If it has expired, the page says "This step is no longer available": choose Back to sign in and start again.
  • If the code is not valid, the same screen says so and lets you type it again. Codes change every 30 seconds and each one works once. After several failed attempts the account is locked for a while.
  • A sign-in link sent by email is not enough for an account with two-step verification: sign in with your password and your code.
  • If you started signing in from a link to a panel page, you land on that page when you finish.

If you lose your phone

  • Sign in with one of your recovery codes instead of the app's code. Then, under Account → Security, turn verification off (with your password and another recovery code) and turn it on again with the new phone: you get new recovery codes.
  • If you have no recovery codes either, write to us from Support. The team can reset two-step verification on your account; then turn it on again under Account → Security with the new phone.