Atender un rebote
Quién no quedó notificado porque su servidor rechazó el mensaje, y qué puede hacer usted.
Esta es la receta que el servidor MCP entrega a los asistentes de IA, tal cual. Está en inglés porque los modelos la siguen mejor así; el asistente le responde en su idioma.
Un asistente la lee con docs({uri:"docs://recipes/handle-a-bounce"})
docs://recipes/handle-a-bounce — a recipient's server refused the notification
Use when a recipient shows "bounced", "complained" or "failed", or the lawyer asks which
notifications did not get through. A bounce means that person was NOT notified at that address:
no surtida, no term. Never describe a bounced notification as delivered or opened.
1. whoami({})
→ orgId
skip if you already hold orgId
2. manage_resource({resource:"notifications", action:"bounceAlerts", params:{orgId:"<orgId>"}})
→ recipients newest first: notificationId, email, status (bounced | failed | complained),
case radicado
Only those not yet re-issued to another address. One notification only? Add
notificationId:"<notification.id>" to params: it also shows switched true for those already
re-issued.
Empty? Nothing is waiting. Stop.
3. manage_resource({resource:"notifications", action:"getNotification", params:{orgId:"<orgId>", notificationId:"<notification.id>"}})
→ the recipient's timeline, with the receiving server's answer
Quote the answer (e.g. "550 mailbox unavailable"); never guess why it bounced.
4. Tell the lawyer, per recipient:
- bounced: the address refused it for good. Check the address, or find another one.
- failed: our mail transport refused to send it; the address itself may be fine.
- complained: the recipient marked it as unwanted. It was delivered, and the complaint is
recorded as an event; ask the lawyer how to proceed.
A new address the lawyer found? Check it first:
manage_resource({resource:"notifications", action:"checkAddress", params:{orgId:"<orgId>", email:"<email>"}})
→ verdict ok | warn | block, reasons
5. The next step is the lawyer's, in the panel, on
https://www.notificado.co/notificaciones/<notification.id>: re-issue to another address they
swear, or notify by physical means. You cannot add or swear an address, and there is no tool
for either.
Done when the lawyer knows who was not notified, the server's answer, and their two options.
Tips
- Terms of a bounced recipient are blocked, not late:
manage_resource({resource:"deadlines", action:"listDeadlines", params:{orgId:"<orgId>", status:"blocked_bounce"}})
- The memorial for the juzgado is refused while a recipient bounced (docs://recipes/draft-a-memorial).
- Keep the address for the next time with docs://recipes/manage-the-address-book once the lawyer
has a good one.